FREQUENTLY ASKED QUESTIONS

Q: I lost my PIN number; can I still participate in the program?

A: If the gift card was purchased at a warehouse, card numbers and PINs cannot be resent if the gift card is lost. If the gift card is purchased online, eGift card PINs can be resent if lost.

Q: I entered my information and it’s not recognized in the system.

A: Try re-entering the information again. If you’re still having a problem, please contact the Costco Customer Service Team.

Q: I entered my information and received a message stating it had already been claimed.

A: You can only redeem once per product. If you believe there has been an error, please check with the Costco Customer Service Team.

Q: I purchased more than one of the same product. Can I submit more than one claim?

A: Yes, you may submit one redemption per qualifying PIN number. 

Q: Where can I find my PIN number?

A: Click here to see an example of where to find the PIN number on your product.

Q: I am trying to use my Exchange PIN but it is not working.

A: Please check with Costco Customer Service Team.

Q: Can I gift my digital code?

A: Yes. We will send the digital codes to the contact information you entered during the claim process.

Q: Can I exchange my code for money?

A: No.

Q: Where can I find the privacy policy?

A: Please see the Privacy Policy here.

For additional support, please contact Costco Customer Service

1-800-955-2292

https://customerservice.costco.com