FREQUENTLY ASKED QUESTIONS
Q: How do I know if my product is eligible for this program?
A: Regal Movie Packs purchased at Costco are eligible. Please review the rules of the program, which can be found in the offer terms and conditions on this website.
Q: I lost my card number; can I still participate in the program?
A: No, unfortunately. Without your card number we cannot provide you with a code. You can find the rules in the program terms and conditions on this website.
Q: I entered my information and it’s not recognized in the system.
A: Try re-entering the information again. If you’re still having a problem, please contact the Costco Customer Service Team.
Q: I entered my information and received a message stating it is not valid.
A: Check with the warehouse where you made your purchase. If you need further assistance, please check with the Costco Customer Service Team.
Q: I entered my information and received a message stating it had already been claimed.
A: You can only redeem once per product. If you believe there has been an error, please check with the Costco Customer Service Team.
Q: I purchased more than one of the same product. Can I submit more than one claim?
A: Yes, you may submit one redemption per qualifying card number. You may find the rules for the program in the offer terms and conditions on this website.
Q: Where can I find my serial number?
A: Click here to see an example of where to find the card number on your product.
Q: I am trying to use my code but it is not working.
A: Please check with Costco Customer Service Team.
Q: Can I gift my digital code?
A: Yes. We will send the digital code to the contact information you entered during the claim process.
Q: Can I exchange my code for money?
A: No.
Q: Where can I find the privacy policy?
A: Please see the Privacy Policy here.
For additional support, please contact Costco Customer Service
1-800-955-2292
https://customerservice.costco.com
Q: Are there any restrictions on Regal Premiere Movie Tickets (Unrestricted)?
A: Premiere Movie Tickets are valid for all films and showtimes. Surcharge Fees apply to all IMAX®, RPX®, 4DX®, ScreenX®, Large Format, and 3D films. Location Surcharge Fees may also be applied at select theatres. Regal Entertainment Group reserves the right to change any Upgrade, Surcharge or Location Surcharge Fee without notice. Not valid for special events, private screenings or online ticket purchases. Can be redeemed at the theatre box office, kiosk or via Regal mobile app. Tickets will not be replaced if lost or stolen and are non-refundable. Carries no cash value. NO EXPIRATION DATE. For complete terms, see www.REGmovies.com/terms-conditions
Redeemable in all U.S. states including California, DC, Philadelphia, Maryland, New Jersey and New York City area
Q: Are there any restrictions on Regal Movie Tickets (Restricted)?
A: ePremiere Movie Tickets are not valid for use in California, Maryland, New Jersey, New York, Pennsylvania, Virginia or Washington DC. ePremiere movie tickets have no expiration dates. Valid for all films and showtimes. They are not valid for special events, private screenings or online purchases. ePremiere movie tickets have surcharge fees for all IMAX®, RPX®, 4DX®, ScreenX®, Large Format, and 3D films. Location Surcharge Fees may also be applied at select theatres. Ticket redemption via mobile app subject to a convenience fee. Regal Entertainment Group reserves the right to change any Upgrade, Surcharge or Location Surcharge Fee without notice. For a complete listing of location surcharge fee theatres and terms and conditions, please visit www.REGmovies.com/terms-conditions . ePremiere movie ticket redemption theatre box office, kiosk or via Regal mobile app. Tickets will not be replaced if lost or stolen and are non-refundable. Carries no cash value. NO EXPIRATION DATE.
