FREQUENTLY ASKED QUESTIONS

Q: How do I know if my product is eligible for this program?
A: Eligibility depends on the model number, date and place of purchase. Please review the rules of the program, which can be found in the offer terms and conditions on this website.

Q: I lost my product information, can I still participate in the program?
A: No, unfortunately. Without your product information we cannot provide you with a code. You can find the rules in the program terms and conditions on this website.

Q: Can I claim / redeem whenever I want?
A: No. Programs are planned for certain time frames. Once that period ends you will no longer be able to redeem. Please review the rules of the program, which can be found in the offer terms and conditions on this website.

Q: I entered my information and it’s not recognized in the system.
A: Try re-entering the information again. If you're still having a problem, please contact the Costco Customer Service Team.

Q: I entered my information and received a message stating it is not valid.
A: Check with the merchant where you made your purchase. If you need further assistance, please check with the Costco Customer Service Team.

Q: I entered my information and received a message stating it had already been claimed.
A: You can only redeem once per product. If you believe there has been an error, please check with the Costco Customer Service Team.

Q: I purchased more than one of the same product. Can I submit more than one claim?
A: Yes, you may submit one redemption per qualifying television serial number. You may find the rules for the program in the offer terms and conditions on this website.

Q: Where can I find my serial or model number?
A: Click here to see an example or access the menu in your device by following these steps:

1. Using your TV's original remote, press the Home button.
2. Navigate to the top right and select Settings.
3. Navigate to the bottom and select All settings.
4. Navigate down to the General section.
5. Select About this TV followed by TV Information.
6. The TV Model number and Serial number should be on this page.

Visit lg.com for more information.

Q: I am trying to use my code, but it’s not working.
A: Please check with the Costco Customer Service Team.

Q: Can I gift this?
A: Yes. We will use the contact information you entered during the claim process.

Q: Can I exchange my code for money?
A: No.

Q: Where can I find the privacy policy?
A: Please see the Privacy Policy here.

For additional support, please contact Costco Customer Service
1-800-955-2292
https://customerservice.costco.com/

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