FREQUENTLY ASKED QUESTIONS

Q: How do I know if my product is eligible for this program?

A: Beats Studio Buds purchased at Costco or Costco.com are eligible. Please review the rules of the program, which can be found in the offer terms and conditions on this website.

Q: I lost my serial number, can I still participate in the program?

A: No, unfortunately. Without your serial number we cannot provide you with a code. You can find the rules in the program terms and conditions on this website.

Q: Can I claim / redeem whenever I want?

A: No. Programs are planned for certain time frames. Once that period ends you will no longer be able to redeem. Please review the rules of the program, which can be found in the offer terms and conditions on this website.

Q: I entered my information and it’s not recognized in the system.

A: Try re-entering the information again. If you’re still having a problem, please contact the Costco Customer Service Team.

Q: I entered my information and received a message stating it is not valid.

A: Check with the warehouse where you made your purchase. If you need further assistance, please check with the Costco Customer Service Team.

Q: I entered my information and received a message stating it had already been claimed.

A: You can only redeem once per product. If you believe there has been an error, please check with the Costco Customer Service Team.

Q: I purchased more than one of the same product. Can I submit more than one claim?

A: Yes, you may submit one redemption per qualifying serial number. You may find the rules for the program in the offer terms and conditions on this website.

Q: Where can I find my serial number?

A: Click here to see an example of where to find the serial number on your product packaging. Visit apple.com for more information.

Q: I am trying to use my code but it is not working.

A: Please check with Costco Customer Service Team.

Q: Can I gift my digital code?

A: Yes. We will send the digital code to the contact information you entered during the claim process.

Q: Can I exchange my code for money?

A: No.

Q: Where can I find the privacy policy?

A: Please see the Privacy Policy here.

For additional support, please contact Costco Customer Service

1-800-955-2292

https://customerservice.costco.com 

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